
FAQs
Questions & Answers
Can I customize the product with any text or name?
Yes! You can add names, dates, or special messages. Simply enter your personalization details in the customization box before checkout.
Will I see a preview of my personalized design?
Most items provide a live preview before you place your order. This helps ensure everything looks exactly how you want it.
How long does it take to make and ship a personalized item?
Production usually takes 3–5 business days, and shipping time depends on your location. We’ll send you tracking information once your order is on its way.
Can I change my order after it’s placed?
Because items are made-to-order, changes can only be accepted within 12 hours after purchase. Please double-check your personalization before confirming.
Do you offer gift wrapping?
Yes, some products include gift-wrapping options at checkout, making them ready to give as a perfect present.
What if I make a spelling mistake in the personalization?
We create your item exactly as entered, so please review carefully before ordering. Unfortunately, we cannot accept returns for customer input errors.
Can I order multiple items with different personalizations?
Of course! Just add each product with its unique personalization details to your cart.
Are personalized products eligible for returns?
Due to their custom nature, personalized items are non-refundable unless they arrive damaged or defective.
Do you ship internationally?
Yes, we ship worldwide with reliable carriers. Shipping costs and times vary by destination.
What materials are used in your personalized products?
We use premium-quality materials such as wood, ceramic, glass, or high-grade acrylic depending on the product, ensuring durability and elegance.
